Return & Refund Policy

Effective Date: June 30, 2026

At Nayi Vastra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The return request is submitted within 7 days of receiving your order.

Returns requested after 7 days may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Items without original tags or packaging.

  • Products purchased during clearance, final sale, or special promotional events (unless received damaged or incorrect).

  • Gift cards or promotional vouchers.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund as applicable.

4. Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order details and reason for the return.

  3. Once your request is approved, we will share the return instructions.

  4. Pack the item securely in its original packaging and hand it over to our courier partner (if a pickup service is available) or ship it as instructed.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed to your original payment method.

  • Refunds are generally processed within 5–7 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Shipping charges, if any, are non-refundable unless the return is due to our error.

6. Exchanges

Exchanges are available only for:

  • Damaged products

  • Defective products

  • Incorrect items delivered

Exchange requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if it meets the eligibility criteria outlined in this policy.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Nayi Vastra

Address: Jaipur, Rajasthan, India

Phone: +91 9509539802

WhatsApp: +91 9509539802

Email: info@niponzza.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM